At Glamorous Shop, we combine effortless style with exceptional service. Our shipping and returns policies are designed to make your shopping experience as flawless as our curated collections of contemporary fashion.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx
Delivery within 10-15 business days after shipment

Free Shipping: Available on orders over $50 via EMS
Delivery within 15-25 business days after shipment

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to Asia and certain remote areas.

International Shipping

For our global customers, please be aware that any customs duties, taxes, or fees imposed by your country are the responsibility of the recipient. We recommend checking with your local customs office for potential charges before ordering.

Returns & Exchanges

We want you to love every Glamorous piece you order. If something isn’t perfect, our straightforward returns process ensures a seamless experience.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for return:

  • Items must be in original condition with tags attached
  • Unworn, unwashed, and free of any damage
  • In original packaging with all accessories included

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear & Nightwear
  • Footwear (unless faulty)

Additionally, all Suits & Tailoring are made-to-order and therefore non-returnable unless defective.

How to Return an Item

  1. Submit your return request within 15 days of delivery by emailing [email protected] with the subject line “Return Request – [Your Order Number]”. Use our template below for faster processing.
  2. Wait for approval – Our style team will review your request within 1-2 business days and send you return instructions.
  3. Package your return – Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship your return – Send the package to our Memphis address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Request Template

Subject: Return Request – [Your Order Number]

Dear Glamorous Shop Team,

I would like to request a return/exchange for my recent order #[Order Number]. Below are the details:

Item Name:
Item SKU/Product Code:
Reason for Return:
Preferred Resolution: (Refund/Exchange for [Specific Item])

I confirm the item is in its original condition with all tags attached and packaging intact.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for faulty items)
  • You will receive an email confirmation when your refund has been processed

Note: Depending on your bank or credit card company, it may take additional 2-5 business days for the refund to appear on your statement.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process above and specify your exchange preference in your request. Once we receive your return, we’ll ship your new item within 1-2 business days using your preferred shipping method.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and either replace the item or issue a full refund, including return shipping costs.

International Returns

For our global customers (excluding Asia and certain remote areas), return shipping costs and any applicable customs duties are the customer’s responsibility. Please mark the package as “Returned Goods” to avoid additional customs charges.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].

Thank you for shopping with Glamorous Shop – where your satisfaction is as important as your style.

Return Address:
Glamorous Shop
4453 Lords Way
Memphis, TN 38118
United States