Welcome to our Glamorous Shop FAQ page! We’ve compiled answers to the most common questions about our fabulous fashion offerings, delivery services, and shopping experience. Can’t find what you’re looking for? Our style-savvy customer service team is always ready to assist at [email protected].

About Our Brand & Products

What kind of products does Glamorous Shop specialize in?
We offer trendsetting, affordable fashion for the style-conscious shopper. Our collections include everything from glamorous dresses and sophisticated suits to everyday knitwear, footwear, and accessories – perfect for refreshing your work wardrobe or preparing for special occasions.
Who is the typical Glamorous Shop customer?
Our fashion-forward customers are global style lovers who appreciate affordable trend pieces with a glamorous touch. Whether you’re building a capsule wardrobe, updating your seasonal looks, or searching for that perfect show-stopping outfit, we’ve got you covered!
What makes Glamorous Shop different from other fashion retailers?
We combine runway-inspired styles with accessible pricing and a delivery experience designed to maintain the excitement of your purchase from checkout to arrival. Our Memphis-based style experts curate each collection with attention to detail, ensuring you receive quality pieces with that signature Glamorous touch.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
How do I create an account?
Simply begin the checkout process and you’ll have the option to create an account. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion pieces to you ASAP! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Shipping & Delivery

What are my shipping options?
We offer two fabulous delivery choices:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
2. Free Standard Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch
How long does order processing take?
Our style experts carefully prepare each order within 1-2 business days before dispatch. You’ll receive tracking information the moment your package leaves our Memphis facility.
Do you ship worldwide?
Yes! We proudly ship globally to fashion lovers everywhere, excluding select remote areas in Asia and other regions. During checkout, our system will confirm if free shipping is available to your location.
What should I do if my package is delayed?
While we make every effort to deliver within estimated timeframes, occasional delays may occur during peak seasons or due to customs processing. You can track your package using the provided tracking number. For significant delays, please contact us at [email protected] with your order number.

Returns & Exchanges

What is your return policy?
We want you to love every Glamorous piece! You may return items within 15 days of receiving your order, provided they are unworn, undamaged, and with original tags attached. Some exclusions may apply.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide detailed instructions for your specific situation.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Contact & Customer Service

How can I contact customer service?
Our style-savvy customer service team is available via email at [email protected]. For fastest service, please include your order number in your inquiry. We typically respond within 24-48 hours.
Where is Glamorous Shop located?
Our fashion hub is located at 4453 Lords Way, Memphis, US 38118, where all orders begin their glamorous journey to your closet!

At Glamorous Shop, we don’t just deliver packages – we deliver confidence, style, and the joy of affordable fashion. Happy shopping!